Lewis, B.Roentgen. and you may Soureli, M. (2006) This new antecedents away from individual loyalty when you look at the retail banking. Diary out-of Consumer Behavior 5 (1): 15–31.

Jarvis, L.P. and you may Wilcox, J.B. (1977) Correct merchant support or recite purchase habits? Commercial Income Management 6 (1): 9–fourteen.

Knox, S.D. and Denison, T.J. (2000) Shop loyalty: Their affect merchandising funds. A keen empirical examination of to find behaviour in the united kingdom. Log away from Selling and User Functions eight (1): 33–forty-five.

Baldinger, A good.L. and you will Rubinson, J. (1996) Brand name loyalty: The link anywhere between thoughts and you will conclusion. Log out of Adverts Look thirty-six (6): 22–34.

Iacobucci, D. and you can Ostrom, Good. (1993) Intercourse variations in the new impact regarding center and you will relational regions of services into the evaluation out-of solution experiences. Record from Consumer Mindset dos (3): 257–286.

Beatty, S.Elizabeth., Mayer, Yards., Coleman, J.Age., Reynolds, K.E. and you may Lee, J. (1996) Customer-transformation member merchandising relationships. Diary away from Selling 72 (3): 223–247.

Al-Wugayan, A beneficial

Macintosh, G. and Lockshin, L.S. (1997) Shopping relationship and you can store support: A multi-level position. Around the globe Record out-of Look during the Revenue fourteen (5): 487–497.

De Ruyter, Meters. and you can Van Birgelen, Meters.W. (1998) Consumer ethnocentrism into the around the globe attributes business. Around the world Team Comment eight (2): 185–202.

Wong, A great., Dean, A good. and you may White, C. (1999) This new perception away from provider quality on the customers loyalty on hospitality community.

Boulding, W., Kalra, A good., Staelin, R. and you may Zeithaml, V.An effective. (1993) A dynamic wapa ekÅŸi process model of provider top quality: Regarding expectations in order to behavioral purposes. Log regarding General market trends 30 (1): 7–27.

Bloemer, J., De Ruyter, K. and you can Wetzels, Yards. (1999) Connecting observed solution high quality and you can service respect: A multi-dimensional position. Journal out-of Product sales 33 (11–12): 1082–1106.

Selnes, F. (1993) A study of the end result regarding tool show to the brand character, fulfillment and commitment. Eu Log away from Sales twenty seven (9): 19–35.

Arndt, J. (1967) Character off unit-related discussions on the diffusion out of a new product. Journal regarding Researching the market 4 (3): 292–294.

Bruhn, Yards. and you will Grund, Yards.A beneficial. (2000) Idea, innovation and you can utilization of federal client satisfaction indices: The Swiss list out-of client satisfaction (SWICS). Total Top quality Government 11 (7): 1017–1028.

Gerpott, T.J., Rams, W. and you can Schindler, A. (2001) Customers storage, commitment and you can pleasure throughout the Italian language cellular mobile correspondence business. Communications Rules twenty five (4): 249–269.

Gronholdt, L., ) The connection between customer satisfaction and commitment: Cross-business differences. Complete Quality Management 11 (4/5 and 6): 509–514.

Kristensen, K., ) Customer happiness dimension in the Article Denmark: outcome of applying of the fresh Western european customer happiness list methods. Complete Quality Government eleven (7): 1007–1015.

Parasuraman, A beneficial., Zeithaml, V.Good. and you can Berry, L.L. (1994) Reassessment of standards given that an assessment simple from inside the computing provider quality: Implications for additional research. Journal away from Selling 58 (1): 111–124.

Globally Log off Customer Relationship Administration 2 (1): 81–89

Barnes, J.Grams. (1997) Closeness, fuel, and you can satisfaction: Examining the nature out-of dating anywhere between organization away from financial features and you may the merchandising consumers. Mindset and you will Business 14 (8): 765–790.

Reynolds, K.Elizabeth. and Beatty, S.Elizabeth. (1999) Customer experts and business effects of customer-salesperson matchmaking within the selling. Journal from Retailing 75 (1): 11–thirty two.

Fornell, C. and you may Larcker, D.F. (1981) Evaluating structural formula patterns having unobservable parameters and you can measurement mistake. Journal out-of General market trends 18 (1): 39–50.

Agarwal, R. and you will Prasad, J. (1999) Try private distinctions germane for the invited of new suggestions tech? Log from Choice Sciences 29 (2): 361–391.

Gefen, D. and Straub, D.W. (1997) Intercourse variations in the fresh perception and employ regarding e-mail: An extension toward technology desired model. MIS Quarterly 21 (4): 389–400.

Venkatesh, V. and you may Morris, M.Grams. (2000) How about we boys previously prevent to ask to have tips? Gender, personal determine, as well as their part in the technology invited and use decisions. MIS Every quarter twenty-four (1): 115–139.